Extra Customer Support
Our Customer Liaison Advisors are available to help customers who need additional assistance or support throughout the claim settlement process.
If you would like to find out more about what support the team may be able to provide for you or somebody you know, please call 0800 501 525.
If you are looking for independent support, you should consider getting in touch with Breakthrough Services, the Residential Advisory Service or the Insurance and Financial Services Ombudsman Scheme. All are free services.
Your Claims Specialist is always available to talk through any needs or questions that you may have, including those around support. If you don't know how to contact your claims specialist directly, you can phone our general enquiries team on 0800 501 525, who will be able to put you in touch with the right person.
Please contact us to discuss this in more detail.