All of the latest news for our customers can be found here.

14 December 2020

The Government has approved a package to be offered to eligible policyholders who settled with Southern Response prior to October 2014, Minister Responsible for the Earthquake Commission David Clark announced today.

“The proactive package offers a top-up payment to customers in a situation similar to Mr and Mrs Dodds, who recently won their case for further payments. Payments may include certain professional fees, a contribution to legal fees, unpaid contingencies, and interest. The package’s implementation will be overseen by an independent oversight committee.

“The roll out of this package is intended to address the inequity of those who settled their claims prior to October 2014 compared to those who settled later.

“I acknowledge the lengthy time the ongoing court action is taking and the stress this causes claimants.”

As the package will affect some policyholders that are potentially part of a current court case known as the Ross Class Action, Southern Response is today applying to the court for confirmation that it can communicate with those policyholders about the package.

“I appreciate that individual claimants will want to get this matter sorted as promptly as possible. This package offers a way of resolving the issue without lengthy and costly legal action. 

“The court cases to date have been helpful to gain clarity on how to fairly apply the findings to policy holders in a similar situation and have informed the principles of this package,” David Clark said.

The members of the Independent Oversight Committee will be:

  • David Ayers (Chair)
  • Fiona Mules
  • Nina Khouri
  • Sandra Manderson

“I want to thank the members for agreeing to be part of the committee who will help ensure it’s a fair and transparent process that everyone can trust,” David Clark said.

28 September 2020

Southern Response accepts the findings of the Court of Appeal in the case of K. & A. Dodds v Southern Response Earthquake Services Ltd and the Crown’s decision not to appeal that judgment.

Southern Response will be paying the damages awarded to Mr and Mrs Dodds by the Court shortly, and arrangements have already been made to cover their legal costs.

Southern Response’s General Manager, Casey Hurren, said: “We accept the Court of Appeal’s findings and, while we regret that Mr and Mrs Dodds have been in the middle of this, we are pleased that this court decision has provided us with some of the principles on which we will be able to base our response to other affected policyholders.  We are now working closely with the Government to formulate that response in more detail.”

21 October 2019

Southern Response has today confirmed that it will be winding up its in-house claims settlement function by the end of this year, and from that point remaining claims will be handled by EQC acting as Southern Response’s agent.

Southern Response will continue to exist, but with a focus on its ongoing legal, financial and reporting obligations.  This ongoing entity will retain ultimate decision-making responsibilities and will also manage litigation.

12 September 2019

The Crown has today announced that it will appeal the High Court decision of the K. & A. Dodds v Southern Response Earthquake Services Ltd case. 

22 August 2019

Southern Response has now settled over 99 percent of the Canterbury earthquake claims that have come into the business.  We are forecasting that there will be in the vicinity of 250 claims still in progress by the end of this year. 

As we draw closer to full settlement of Canterbury earthquake claims, it is important for Southern Response to plan ahead for the eventual wind-down of this business.  We are working with the Government and other agencies who are involved with Canterbury earthquake claims to consider what this might look like including possible future arrangements for managing the remaining Southern Response claims.  Our focus is on ensuring that there is the enduring and appropriate capability, skillset and capacity to continue to support our customers through their settlement options.