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Weunderstand that getting settled at home andgettingback toenjoying the things that really
matter are important.Our objective is to resolve your claim as quickly as possible so that your
home canbe repairedor rebuilt.
The ‘FromHere toHome’ guide is a user-friendly booklet designed to explain theprocesses
involved in repairingor rebuilding your home. Thebooklet covers each individual step,
highlighting any actions you need to take along theway and references additional information
that youmay require.We recommend you read your guide through and familiarise yourself with
the contents and sections relevant to you. The contents havebeen colour-coded to help you
access and refer back to the information you need, quickly and easily.
You’ll find individual sections for repairs or rebuilds. For each, there’s a step-by-stepguide
outliningwhat you can expect andwhen, the actions required, who is responsible for what, and
who can help you along theway. Details of the teamwho are there to support you through the
process areo
npage8of your guide.
You’ll be introduced to someof our key initiatives, such as theonline customer portal we’ve
implemented to help youmonitor the repair or rebuildof your home. You’ll also read about
ROVER, the revolutionary survey robot developed to assist withmore accurately assessing hard-
to-access foundationdamage, and about the homedesign that’s set tobring thebenefits of
innovation into homes throughout Canterbury.
Fromhere to home, andeverything inbetween, we hope you’ll find this guide helpful
throughout theprocess of repairingor rebuilding your home.
Let’s get
youhome
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