From Here to Home

Customer

portal

The customer portal is an adaptation of theprojectmanagersmonitoring

tool, designed specifically for useby customers of SouthernResponsewho

are having a repair or rebuildmanagedbyArrow International. This specially

designedonline tracking system allows you toquickly and easily view how

your repair or rebuild is progressing, whenever it suits you.

Theportal is accessed via a

It’s easy to use and allows you to view the

status of ongoing activities, stay up todate, plan ahead, andmake timely decisions. All you need

todo to use the customer portal is to register your detailswith your claims specialist.

Here’s how toget started:

• Confirm that you have elected to repair or rebuildwith SouthernResponse and

Arrow International

• Contact your claims specialist (see contact details onpage58) to register an account for

the customer portal

• Confirm your supplied email address (required for login) with your claims specialist

Once your details are confirmed and access is granted, your customer portal

accountwill be set up:

• Youwill receive an activation email, which includes a link and a temporary password

• Activate your account using the temporary password and your policy number

• Once thedetails are verified, youwill be asked to select apersonalisedpassword

• Youwill thenbedirected to the

• You can start viewing theprogress on your repair or rebuild and return to this

pagewhenever you like

If youhave any questions, pleasedo not hesitate to contact your claims specialist

(see contact details onpage 58).