From Here to Home

Your dedicated claims specialist

Communication and support is the key to agreat relationship. You havebeen assigned adedicated

SouthernResponse claims specialist as your key contact to keep you informed every stepof theway

and to answer any questions or concernswith regard to your policy, claim, or the repair or rebuild

process. Your claims specialist will be supportedby aprojectmanager fromArrow International and

together theywill assist you through the entireprocess, ensuring your needs are understood and that

thework on your property is undertaken as required.

To contact your claims specialist:

Phone: 0800 501525 Email:

Your projectmanagers

Theother key parties involvedwith the repair or rebuildof your house are SouthernResponse,

projectmanagersArrow International, you, and thebuilding company assigned to your project.

Arrow International works closelywith SouthernResponse toensure that all repair or rebuild

projects are undertaken in accordancewith the individual building contract, and that works have

been completed to the required industry standard and administered correctly. Projectmanagerswill

guide you throughmatters relating to thebuildingprocess during the repair or rebuild. Theywill be

involved from the initial scopeof works sitemeeting to the completionof works andwill manage

and co-ordinate the necessary paperwork, consents, construction, fixtures, fittings and themyriadof

other requirements typical of a residential project. Youwill have twoprojectmanagers. The first will

guide you through thedesignphase, including council consenting, to thepoint of a contract signing.

The secondprojectmanager will bededicated toguiding you through the constructionphaseof

your home andwill work alongside the repair or rebuild contractor.

To contact your projectmanager:

Phone: 03 940 3440 Email:

Extra support

The claims process can seem complex anddifficult tonavigate.Weunderstand that some customers

may need extra care, assistance andguidance toget through, so SouthernResponsehas set up a

teamof customer support specialists to help. If you’re feelingoverwhelmedby theprocess, please

each stepof theway.

If youwould like extra help and support please talk to theCustomer Support Team.

To contact theCustomer Support Team:

Phone: 03 371 7670 Email:

The followingpeoplewill be responsible for assisting you through the

process. Representatives from SouthernResponse andArrow International

work together andwith you, to keep everythingon track.

Your team