News

What happens with damaged retaining walls?

2 March 2015

If you have a damaged retaining wall on your property, then you may find the following episode of Covered useful, providing a clearer idea of what the steps to resolution might be.

Helpful new video on shared property

26 February 2015

Our new "Shared Property" video is the first of a small series which will clearly illustrate the process which takes place over the course of the repair of a shared property.

The Cantabrian is closing its doors

23 February 2015

The Cantabrian concept home will close at the end of this month and transition into the next phase of becoming a home, after seeing over 4,000 people walk through its doors to gain ideas.

Declaratory Judgement High Court Decision

10 December 2014

The findings from the Declaratory Judgement High Court Hearing will be released today.

ROVER in our repair programme

25 November 2014

Check out the latest episode of Covered, where Eric & Greg talk about how ROVER is contributing as a key innovation to our Southern Response repair programme.

Repairing your home with Southern Response

3 November 2014

Getting your home repaired as soon as possible so that you can move forward is our priority. We’re here to assist you and to ensure that, from here to home, your repair progress moves smoothly.

Contract signing

22 September 2014

The following video is an overview of what to expect at your Southern Response contract signing.

Customer surveys

21 September 2014

Southern Response is always looking to improve the services we provide. As part of this, we look to source feedback on your experiences with Southern Response through independent research and surveys three to four times a year. Taking part is anonymous and completely voluntary.

How the AMI house policy fits with the MBIE guide

21 September 2014

The purpose of this video is to help clarify how the AMI house policy fits with the current MBIE guidelines.

Excess refunds

28 August 2014

One billion reached in settling claims

28 August 2014

Class action comment

28 August 2014

A local lawyer has been promoting a potential class action against Southern Response. The promoters of the class action idea say their complaint is about the time it has taken to resolve claims.