Southern Response

Southern Response is the government-owned company set up to settle claims by AMI policyholders for Canterbury earthquake damage which occurred before 5 April 2012 (the date AMI was sold to IAG).

The ongoing series of earthquakes since September 2010 had a profound impact on AMI and its Canterbury customers. As a result of the unprecedented cost of earthquake claims, in April 2011, AMI received capital support from the New Zealand government to ensure the interests of all AMI policyholders were protected and all claims would continue to be met under the terms of their policies.

At the end of 2019, Southern Response had settled over 48,000 earthquake claims, and the remaining claims are being handled by the Natural Hazards Commission (formerly EQC) acting as Southern Response's agent since 2020.

Payment Package

In December 2020 the Government announced a payment package for affected customers who cash settled with Southern Response prior to 1 October 2014.

Payment Package

Our People

Southern Response is a Crown-owned company with a Board of Directors appointed by the Crown as sole shareholder.

Learn more about our Board and Chief Executive here.

Contact Us

Office: 53 Princess Street, Riccarton, Christchurch. Phone 0800 501 525

Postal: PO Box 9052, Tower Junction, Christchurch 8149

For claims-related queries please contact the Natural Hazards Commission

AMI customers

If you are an AMI customer calling about insurance related events after 5 April 2012, please contact AMI Insurance on 0800 100 200

Visit website