Office: 53 Princess Street, Riccarton, Christchurch.
Phone: 0800 501 525
Postal: PO Box 9052, Tower Junction, Christchurch 8149
For claims-related queries please contact the Natural Hazards Commission.
If you are an AMI customer calling about insurance related events after 5 April 2012, please contact AMI Insurance on 0800 100 200
Southern Response has an internal complaints process for customers who wish to make a formal complaint about the customer service they receive from Southern Response. If you wish to make a complaint, you can get more information about how to do so and complete our online form here.
Other feedback or queries about your Southern Response claims can be made through our online Feedback form here