Customer surveys

Southern Response is always looking to improve the services we provide. As part of this, we look to source feedback on your experiences with Southern Response through independent research and surveys three to four times a year. Taking part is anonymous and completely voluntary.

If you are contacted directly and asked to participate in any research or survey you will have the ability to opt out at this point.

If you would rather not take part in any surveys carried out on behalf of Southern Response you can let us know in advance by contacting your claims specialist. Alternatively, you can This email address is being protected from spambots. You need JavaScript enabled to view it.  To ensure that we can log this in our system, please copy and paste the following text into your email and fill out the appropriate details:

Full name:

Name on policy:

Claim number:

I confirm that I do not wish to participate in Southern Response surveys.