Here, you'll find a user-friendly guide to the process of settling your repair claim with us.

Please take some time to familiarise yourself with our process outline. By gaining an understanding of this process, and what to do, you will achieve a timely settlement of your claim.

As we move through the process, the reports and recommendations from our various technical experts will help keep you informed about the settlement of your claim.

It is important to note that there are specific timeframes for each step to achieve a settlement outcome. 

For new customers whose claims have been notified to us as being over cap from 1 December 2016 onwards, your claim will be settled via a cash settlement as per your AMI policy. Your Claims Specialist can discuss the details further with you as you plan the way forward.



Click here to read the guide