It's our priority to make sure your home is repaired quickly and to a quality standard, and you can be confident that your settlement offer will enable you to properly repair your home. While we are here to ensure that your claim moves forward, there are a number of important steps that require your input. These pages will walk you through what to expect at each stage.

Here, you'll find a user-friendly guide to the process of settling your repair claim with us.

Southern Response has a dedicated panel of specially selected building companies dedicated to undertaking our customers’ repairs.

View our building partners

ROVER was developed and implemented as part of our ongoing commitment to the repair of your home.

Southern Response and Arrow International recently collaborated with Crown Entity Housing New Zealand to identify the most robust and innovative solutions for repairing foundations of homes damaged in the Canterbury earthquakes. 

Our priority is to provide you with the appropriate information to support you with your claim settlement decision.