All of the latest news for our customers can be found here.

28 February 2019

Southern Response wishes to reassure all of our customers that their claim will not be affected by the news that Arrow International has filed for voluntary administration.

Arrow International is Southern Response’s Canterbury Earthquake Project Partner. We work closely with Arrow staff, who deliver the project management service for our customers, and we do not anticipate any change in that regard.

We will work with the Administrators to ensure we can provide the same service to our clients as we currently are alongside the existing Arrow team, so it is business as usual for us and our customers. We do not anticipate that this will result in any delays or other notable changes for our customers.

If you have any questions or concerns about this, please do not hesitate to contact us.


17 December 2018

Southern Response accepts the findings of the State Services Commission Inquiry and sincerely apologises to its customers for the inappropriate actions it identified.

8 October 2018

The Greater Christchurch Claims Resolution Service (GCCRS) has been established to provide a streamlined claims process for homeowners with unresolved residential earthquake claims.

28 June 2018

Southern Response announced today how it will approach the limitation period and limitation defence after 4 September 2018.

11 September 2017

Southern Response, the government-owned company settling Canterbury earthquake insurance claims, has confirmed today that it has appointed Anthony Honeybone as Chief Executive for the final stages of its claim settlement programme.