The following people are here to assist you through the process and to work with you, to keep everything on track.  

Your dedicated claims specialist

Communication and support is the key to a great relationship. You have been assigned a dedicated Southern Response claims specialist as your key contact to keep you informed every step of the way and to answer any questions or concerns with regard to your policy, claim, or the repair or rebuild process. Your claims specialist may be supported by a project manager and together they will assist you through the entire process, ensuring your needs are understood and that the work on your property is undertaken as required.

To contact your claims specialist:

Phone: 0800 501 525

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Customer support team

The claims process can seem complex and difficult to navigate. We understand that some customers may need extra care, assistance and guidance to get through, so Southern Response has set up a team of customer support specialists to help. If you're feeling overwhelmed by the process, please contact us. Our Customer Support Team can take up the management of your claim and guide you each step of the way. If you would like extra help and support please talk to the Customer Support team.

To contact the Customer Support Team:

Phone: 03 371 7670

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GCCRS

You may also like to consider contacting the Greater Christchurch Claims Resolution Service (GCCRS) for additional support with your claim.  This is the Crown agency established in late 2018 to specifically focus on facilitating the resolution of unresolved earthquake claims in Christchurch. GCCRS coordinates with Southern Response, EQC and other insurers to ensure a streamlined process from the homeowner’s point of view.  It is a free and independent service.

For more information or to register with the GCCRS:

Phone: 0508 624 327 (or +64 9 952 1674 if dialling from overseas)

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